Saraswati Stitch®contact@saraswatistitch.com
Insurance work is a flood of intake: first notice of a claim, the information a quote needs, and the same coverage questions over and over. The repetitive capture and triage is safe to automate and slow to do by hand. The decisions about coverage and payout are not, and those stay with a licensed human. Drawing that line cleanly is the whole design.
Claims intake is slow and inconsistent
Taking first notice of loss by hand means missing details, back-and-forth, and adjusters who start with an incomplete file.
Quotes stall on missing information
A quote needs specific inputs, and chasing the gaps by phone and email stretches the time to bind, during which the prospect shops around.
Routine questions tie up licensed staff
Coverage and billing questions with documented answers pull licensed agents away from the work only they can do.
How it works
- Take first notice cleanly. The assistant collects the claim details and documents in a consistent structure and confirms them, so the adjuster receives a complete first-notice file.
- Triage and route. Claims are sorted by type and urgency and routed to the right queue or adjuster, with anything sensitive escalated immediately.
- Speed up quote intake. For quotes, it gathers the required inputs, follows up on gaps automatically, and hands a complete submission to an agent to price and bind.
- Answer documented questions. Coverage and billing questions are answered from your policy documents, with anything needing a licensed judgement escalated to a person.
Tools we reach for
- web + voice intake
- document extraction
- the agency’s policy / claims system via API
- a grounded Q&A layer over policy docs
What changes
Adjusters start with complete files, quotes move faster to bind, and licensed staff spend their time on decisions rather than data entry, with a human owning every coverage call.