Saraswati Stitch®contact@saraswatistitch.com
For a law firm, a missed new-client call is a missed matter, and they come in after hours, during hearings, and while the one person who does intake is on another line. The fix is not a bigger front desk. It is an intake layer that captures the matter, screens for conflicts, and books the consult, while keeping anything that is legal advice firmly with a lawyer.
Good matters arrive at bad times
A potential client with a real case calls at 7pm or during a trial day. If it goes to voicemail, a meaningful share never call back, and they are on the phone to the next firm within the hour.
Conflict checks slow the first response
You cannot take a matter without checking for conflicts, but doing that by hand delays the first call back, which is exactly when speed wins the client.
Intake detail is inconsistent
When different people take intake under pressure, the detail captured varies, and a lawyer starts the consult half-informed.
How it works
- Capture every enquiry. A voice and web assistant answers when the firm cannot, gathers the matter type and key facts in a consistent structure, and never offers legal advice, only logistics.
- Run a conflict pre-check. Names and parties are checked against your conflicts list immediately, flagging a potential conflict before the firm spends time on the matter.
- Book the consult. Clear, non-conflicted matters are offered real consult slots and booked straight into the lawyer’s calendar with the intake summary attached.
- Escalate the sensitive ones. Urgent or complex matters, and anything the assistant is unsure about, are routed to a named person with the full transcript, never left in a queue.
Tools we reach for
- a voice agent (Vapi or similar)
- web chat intake
- the firm’s practice-management system via API
- a conflicts-list check
What changes
The firm stops losing after-hours matters, lawyers walk into consults with a complete, consistent intake, and the conflict step happens in seconds instead of the next morning.