Saraswati Stitch®contact@saraswatistitch.com
In a busy repair shop the phone rings while the service advisor is writing up a job or walking a customer to their car. Those missed calls are booked work lost to the shop down the street. A voice agent answers every call, books the job into a real slot, and handles the endless "is it ready yet" questions, so the shop captures more work without adding front-desk staff.
Missed calls are missed jobs
When the advisor is busy, calls go to voicemail, and most callers with a car problem simply dial the next shop rather than leave a message.
Status calls tie up the desk
"Is my car ready?" asked a dozen times a day pulls the advisor off writing up work and dealing with the customers in front of them.
After-hours interest is lost
A customer whose car breaks down in the evening wants to book for the morning, but there is nobody to take the call.
How it works
- Answer every call. The voice agent picks up when the desk is busy or closed, captures the vehicle and the symptom, and books the appointment into the shop’s schedule.
- Give status updates. It answers "is it ready" and "what is the cost so far" from the shop system, so customers are informed without tying up the advisor.
- Reminders and rebooking. Service and MOT reminders bring cars back on schedule, booked straight into open slots.
- Route the technical stuff. Diagnostic questions and anything the customer needs a person for go to a service advisor with the details captured.
Tools we reach for
- a voice agent (Vapi or similar)
- the shop management software via API
- SMS for confirmations and reminders
- a service-advisor handoff
What changes
Every call turns into a booked job or a clean handoff, the advisor is freed from status calls, and the shop captures the after-hours and overflow work it used to lose to voicemail.