AI-Powered Customer Service

Global Retail Co. faced a massive challenge with their customer support system being overwhelmed by high-volume, low-complexity queries.

• Average response time of 48+ hours
• High churn rate due to customer frustration
• Inefficient human intervention for simple password resets and order tracking
• Increasing costs scaling the support team manually.

We implemented a custom Retrieval-Augmented Generation (RAG) system that connects directly to their existing knowledge base and product catalog.

• Instant responses across 12+ channels (Web, WhatsApp, Email)
• Deep integration with Shopify and legacy ERP systems
• Advanced intent mapping to route complex issues to human agents with full context
• Self-learning capability based on human-in-the-loop feedback.