Saraswati Stitch®contact@saraswatistitch.com
Hospitality is judged on how fast and how well you respond, and guests ask the same things at every hour: is there a room, what time is check-in, do you have parking, can I get a late checkout. Answering them by hand ties up front-of-house staff who should be looking after the guests in front of them. An assistant handles the routine instantly, in any language, and books direct.
Guest questions never stop
Availability, rates, check-in times, amenities, and directions are asked constantly across phone, web, and messaging, and each has a known answer.
Direct bookings leak to third parties
A guest who cannot get a quick answer on the hotel’s own channels books through an online travel agent instead, and the hotel pays the commission.
Language is a barrier
International guests who cannot get an answer in their own language have a worse experience and more friction at every step.
How it works
- Answer instantly, in any language. Availability, rates, policies, and amenity questions are answered on the spot across web, messaging, and phone, in the guest’s own language.
- Take direct bookings. Bookings and changes are handled in the conversation and synced to your property system, winning back revenue that would leak to third-party channels.
- Route requests to the right team. Housekeeping, maintenance, and concierge requests are captured with the detail each team needs and routed, so nothing is lost at a busy desk.
- Escalate the VIP and the complex. Special requests, complaints, and anything that needs a human touch go to the right person with the context.
Tools we reach for
- your property management system via API
- a RAG layer over policies and amenities
- web, messaging and voice channels
- multilingual handling
What changes
Guests get instant, accurate answers in their own language, more bookings come direct instead of through commissioned channels, and front-of-house staff spend their time on the guests who are actually in the building.