Saraswati Stitch®contact@saraswatistitch.com
Retail customers ask the same practical questions constantly: is this in stock, do you have my size, what are your hours, can I return this. Online those questions sit unanswered in a chat widget; in-store they pull staff away from the shop floor. A support layer tied to your product and store data answers them the moment they are asked, in either place.
Stock and availability questions never stop
"Do you have this in store?" is asked all day across phone, chat, and the floor, and each one has an answer sitting in your inventory system.
Online chat goes unanswered
A chat widget nobody has time to staff just frustrates shoppers who were ready to buy, and they leave instead of waiting.
Staff get pulled off the floor
Every phone call and repeated question is a staff member turned away from a customer actually standing in the store.
How it works
- Answer from live product and store data. The assistant answers stock, size, price, and store-hours questions from your real systems across chat, messaging, and the website, so shoppers get an accurate answer instantly.
- Help find the right product. It helps shoppers narrow down by need and compatibility, acting like a knowledgeable floor assistant that never clocks off.
- Handle returns and basics. Returns policy, order lookups, and the routine questions are resolved in the conversation, without a staff member.
- Hand off to the floor or a manager. Anything that needs a human (a complaint, a special request) is routed to staff with the context, so people spend their time where it counts.
Tools we reach for
- your inventory / POS system via API
- a RAG layer over product and policy data
- web chat + messaging channels
- a staff-handoff path
What changes
Shoppers get instant, accurate answers online and over the phone, staff stay on the floor with the customers in front of them, and the questions that used to go unanswered turn into sales.